I cannot log in
Your login name and password are case-sensitive. Click here if you forgot your password.

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I forgot my password
Click here to have your password emailed to you.

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I forgot my login name
Login with your email address and password and the screen will display your login name.

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I cannot list my property. I get an error message.
Solution 1:
If you try to upload photos that are too big (more than 350KB) or the wrong format (anything other than .jpeg or .jpg), the program may give you errors. Try to enter your listing without photos first. We will gladly fix your photos for you at no charge. Email them to gina@10realty.com. Be sure to include the property's address so we can match them to the correct property.

Solution 2:
Sometimes we run across browser compatibility issues. 95% of web users use Internet Explorer, Firefox or AOL on a PC. So the site is designed for these users. Safari browsers on a Apple Macintosh give unexpected results sometimes. If you are using Safari, please open your Internet Explorer to list your property. Please contact us if you are using a browser other than the above and we will try to accommodate you.

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My city is not listed
Place your property in "Other" for now. We will create a new category for your "City" and move your listing out of "Other". Please contact us if you have questions about a city.

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How do I edit my listing?
While on your listing, click on the "Edit Listing" button located on the left side of your listing. This will prompt you to login with your username (or email address) and password. Once logged in, you will be able to make changes to your listing. Be sure to click on the "Save Changes" button at the bottom.

Click here to go directly to your account:

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How do I cancel my listing?
When on your listing, click on the "Edit Ad" button on the left. It will prompt you to login. Scroll to the bottom of the page and type CANCEL in the box. This action cannot be undone.

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How do I renew an expired listing?
Locate your listing by clicking on >> STATE >> CITY >> EXPIRED LISTINGS. When on your listing, click on the RENEW LISTING FOR FREE button. It will prompt you to login. Make any changes to your ad and SAVE.

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What is Home Page Featured?
With a Home Page Featured Listing, your listing will be selected randomly to be shown on the main page of 10Realty.com. It is the highest amount of visibility you can get for your property on this site. Simply put, a home page feature ad will attract more attention to your listing. Our statistics show that properties featured on our Home Page may receive up to 4 times the number of page visits than properties not on the home page. The cost is $20.00 to show your listing on the Home Page for 6 months.

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What text should I put for my description?
Highlight the best features of your home. What were some things that made you purchase it? Always include the number of bedrooms and baths, square footage, and lot size. Be very descriptive. It's always best to give too much detail than too little. And don't worry if you don't have all the information at that time. You can always go back and make changes to your listing as you need to. But most importantly, don't forget to include a phone number so potential buyers can call you.

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Can I include a link to other websites?
Yes. We encourage multiple advertising for your property for sale. If you have additional information or photos on another website, please feel free to include a link in your description.

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Do I need to add photos to my listing?
A photo is not required for a listing. However, our statistics show that listings with photos receive as much as ten times the number of visits than a listing without a photo receives. Real Estate is a very competitive and visual market. If you do not have a digital photo and would like for us to scan your photo(s) for you, mail your photo(s) to:

10Realty.com
2121 Cottage Row Lane
Knoxville, TN 37922

($5.00/per photo fee applies) Be sure to include the property for sale's address and a self-addressed stamped envelope if you would like your photos to be returned.

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What kinds of digital photos can I upload?
JPEG photos work best. They are compressed while still maintaining the image's integrity. EPS, Tiff, Bitmap and PNG graphics can be used but do not compress as easily, therefore making the download time much longer. Images no larger than 350KB work best. Make sure your images are no wider than 800 pixels. Most monitors are only set to 840 pixels wide and the site visitors would have to scroll to see images any larger.

You can also upload plat images, house plan images, etc... as long as they are .jpeg or .jpg graphics. E-mail your images to gina@10realty.com if they are not in this format. We would be happy to correct them for you. Be sure to include the property's address in the e-mail.

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How do I change the order of my images?
The first image uploaded will be the main image on your listing. The easiest way to correct the order of your images is to delete all images and then re-upload them.

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